Mediatec Repair Terms and Conditions

The following terminology applies to these Terms and Conditions, Privacy Statement and any or all Agreements: "Client", “You” and “Your” refers to you, the person using the service and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company are on a need to know basis only to use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Client records are regarded as confidential and therefore will not be divulged to any third party, and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Cash or VISA and Mastercard, are all acceptable methods of payment. Our Terms are payment in full within at the time of service and goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid ninety days from the date of invoice via collection. Any items that were in our possession for repair not collected within 90 days of the repair being completed will become the property of Mediatec.

All repairs will be subject to a $65 diagnostic fee at the discretion of the technician. The fee will be charged to diagnose the problem if the customer is unaware of the issue. If the customer is under the wrong assumption of the repair that is needed, the diagnostic fee will be charged. This applies to laptops only.

All pricing for repairs will be communicated to the client and agreed upon by both parties before the repair will commence. If the customer wishes to cancel the repair before the work commences, a $65 diagnostic fee may still apply at the discretion of the technician and Mediatec.

Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.

Unless otherwise stated, the services featured on this website are only available within Bermuda. All advertising is intended solely for the Bermuda market.

These terms and conditions form part of the the Agreement between the Client and ourselves. Your signing up for the service indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein.